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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A pop-up menu will appear. It comprises comprehensive info about all the operations that you can carry out on that particular page. Each context menu appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide collection of instructional videos explaining how to use our hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than only reading articles. In this way, everyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you need, have a gaze at our extensive Frequently Asked Questions section, which contains questions asked by real customers and provides real solutions. We periodically "revamp" our FAQ section with new articles so as to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the solution you need in the FAQ section either, we have a great team of technical support engineers available 24-7-365 and eager to help you with any query. Each trouble ticket you open will be answered within sixty minutes (the average trouble ticket response time being approximately 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 301433

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com